Global reliance on essential businesses is extremely high during this time of crisis. Companies need to maintain or even increase production levels for high use items and services, particularly those involving food processing, health care equipment and power generation. The key to maintaining production supply is consistent operational up-time. Failure of rolling element bearings in rotating equipment often results in lost productivity. Bearing failure, without detailed information about the root cause, results in continued loss of valuable production output. Napoleon Engineering Service (NES) is re-allocating its engineering resources to offer fast turnaround on bearing failure analysis to ensure essential businesses have expedited answers to bearing issues. 

As a leading provider of bearing inspection, bearing testing and custom bearing manufacturing, NES has the resources to understand what causes bearing failure and get that information into the hands of design and facility engineers to keep their operations running. According to NES President and Chief Engineer Chris Napoleon, “We want to go the extra mile to keep things running smoothly. We test and fail bearings every day. We’re putting that knowledge and our resources to good use to reduce the lead time on typical failure analysis. If someone’s production line stops it could be devastating to them and to the general public, even more so now than it usually would be.”

Typical failure analysis lead times can be four weeks, but NES will endeavor to get answers in the hands of the customer in 3-5 days on most failures that only require visual or dimensional inspection. “My hope is that no one needs to take advantage of this” says Napoleon. “But we’ll be here, picking up the phone in two rings during normal business hours, if our customers need us.”